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Designing my invites was a lot of fun. So much about them is customizable, so you can make them your own. I liked a few different designs, so I ordered samples. I thought I hadn't received them at first, so I reached out to customer service. They responded quickly, and were so nice and helpful. They expedited a new shipment of my samples and refunded me. Silly me, I ended up finding them tucked in between a couple of bigger packages, and I just hadn't seen them. I responded to the customer service rep and let her know. I expected them to charge my card again, but they didn't. They said it was no problem, and thanks for letting them know. Then, when my actual invitation order arrived, they were so beautiful. They arrived several days earlier than scheduled, and I'm so happy with them. They are stunning! My whole experience has been great, and I will recommend them to anyone who asks.
8/27/2025
I had some issues with the website when I was designing my invitation. When I went to check out, the proof showed rounded edges but then after purchase the receipt email stated that I had selected bracket edges. I contacted customer service and they were amazingly helpful. They fixed my order and rushed them to me through the USPS. Unfortunately, USPS lost them and sent them all over before I had to go pick them up in person a few days later... but that is not the fault of this company. I spoke with customer service about the website glitches and they stated that they would make the technical team aware.
The cards were of a good quality. I ordered a sample of the matte and gloss ahead of time. The matte is like card stock and the gloss looks more like a photo.
These invitations are beautiful and very well done! I am so happy with them and glad we used basic invite!
8/22/2023
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